SENIOR Account Manager (Customer Success)

USA (Remote)

1406 Consulting is a dynamic and rapidly growing Diamond HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team of experts leverages cutting-edge technology, including HubSpot, to empower our clients and drive their success. We're seeking a highly skilled and experienced Senior Account Manager who specializes in HubSpot to join our team.

Position Description:

As a Senior Account Manager at 1406 Consulting, you will play a pivotal role in ensuring our clients maximize their investment in HubSpot and achieve their business objectives. You will be the primary point of contact for assigned clients, responsible for nurturing strong client relationships, providing ongoing support, and identifying opportunities for upselling our services.

Key Responsibilities:

Client Relationship Management:
  • Serve as the main point of contact for assigned clients, building strong and lasting relationships.
  • Understand clients' unique goals and challenges and align HubSpot solutions to meet their needs.
  • Proactively engage with clients to ensure satisfaction, gather feedback, and address any issues promptly.

Project Management: 

  • Develop project plans, timelines, milestones, and deliverables. Track progress using project management tools.
  • Lead and motivate project teams, assign tasks, and ensure efficient collaboration.
  • Identify risks, develop mitigation strategies, and resolve conflicts promptly.
  • Maintain clear communication with stakeholders, provide updates, and prepare detailed reports.
HubSpot Expertise:
  • Leverage your in-depth knowledge of HubSpot to assist clients with various tasks within their HubSpot portal.
  • Provide guidance and best practices on HubSpot tools, automation, and features.
  • Troubleshoot and resolve technical issues related to HubSpot.
Ongoing Support:
  • Monitor client accounts and performance, identifying areas for improvement.
  • Conduct regular check-ins and provide training and resources to help clients achieve their goals.
  • Respond to client inquiries and requests promptly and effectively.
Upselling and Expansion:
  • Actively identify opportunities for upselling additional services or HubSpot features to existing clients.
  • Collaborate with the sales and leadership teams to develop tailored upsell strategies.
  • Present opportunities to leadership for review and execution.

Experience and Education Requirements:

  • Bachelor's degree in a relevant field (Business, Marketing, etc.).
  • Demonstrable experience as an Account Manager or similar client-facing role, with a strong background in HubSpot.
  • HubSpot certifications (e.g., HubSpot Certified, Inbound Certified) are preferred.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proven ability to drive customer success and satisfaction.
  • Self-motivated, proactive, and detail-oriented. 

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k Plan with a company contribution matching plan
  • Professional development opportunities.
  • Collaborative and innovative work environment.
  • Opportunity to make a significant impact on client success and company growth.

If you are a HubSpot expert with a passion for client account management and are excited about the opportunity to shape the growth of our clients and our company, we encourage you to apply for this position.