The business world has changed. Today's market enables customers to greatly influence products and services, in turn impacting how a company works—and rightfully so.
There is no better way to promote a business than through a happy customer. That is why it’s time to shift gears and apply a more customer-centered approach to growing your business.
The power that social media and reviews have on your business is huge. A whopping 90% of customers seek out products or services with online reviews, and 88% trust the reviews they read.
What do your reviews say about your company?
Everyone loves positive reviews, but negative reviews are sometimes hard to hear and frustrating. Don't worry. We're going to show you how they can actually be an opportunity to showcase your work ethic, character, and professionalism.
If you’ve had a negative review and are trying to figure out the best way to handle it, here’s what you need to know.
The twenty-first century ushered in new opportunities as information became even more accessible to the public. Consumers now have more control over their buyers' journey, and this presents a challenge for modern-day marketers as old methods are no longer effective.